Al Tahoor Quran Institute: Terms & Conditions

Last Updated: July 23, 2025

Welcome to Al Tahoor Quran Institute! By accessing and using our website and services, you agree to be bound by these comprehensive Terms and Conditions (“Terms of Service” or “Terms”). These Terms govern all aspects of your engagement with us, including your use of our site, services, and any related information, tools, and features. Please read them carefully. Your continued use of our services signifies your full acceptance of these Terms, which may be updated periodically. It is your responsibility to review this page regularly for any changes.

Registration & Fees

After completing your trial class, to register for ongoing classes at Al Tahoor Quran Institute, payment will be handled as follows: If you join mid-month, you will be invoiced for the remaining days of that month, and this pro-rated fee is due in advance. Subsequently, from the 1st day of each new month, the full monthly fee will be due in advance. This payment secures your spot and ensures a smooth start to your learning journey. Any additional advance payments or deposits for future services or specific enrollments will also be taken after your initial registration. We guarantee your satisfaction; should our services fall short of your expectations, we will promptly issue a refund as per our Refund & Payment Return Policy. Our foremost objective is to ensure your satisfaction is not just met but exceeded.

Free Trial Period

We offer a 3-day free trial class to new students only. You are not charged for using our services or trying our lessons during this trial period. If you find value in what you experience, you can continue enjoying our services by paying the regular fee once the trial period concludes. This trial period can be extended upon student demand, subject to the discretion and approval of the academy management.

Referral Program

Al Tahoor Quran Institute offers a gift of $25 USD for any student inviting someone new to join Al Tahoor Quran Institute. The beneficiary student can choose to receive this amount directly or have it adjusted against their tuition fees.
We also offer an affiliate or referral program for individuals other than students. If anyone wishes to join this program, please contact us. Please note that the referral amount is subject to change based on various factors.
Please contact our administration via email at [email protected] or through our official WhatsApp after recommending a student or expressing interest in the affiliate program. Please mention the recommended student’s name and the beneficiary student’s name (if applicable) to receive the gift.

Number of Monthly Classes/Hours & Adjustments

The number of classes and study hours is agreed upon at the time of enrollment. If you wish to increase or reduce the number of classes, please contact us via email at [email protected] or send us a message through our official WhatsApp.
Please note:

Your monthly classes are scheduled based on the calendar month (1st to last day). If you join mid-month, your initial payment will be pro-rated for the remaining days of that month. Full monthly fees are then due by the 1st of each subsequent month.

Also:

If there are extra classes beyond the agreed number in any month (e.g., a fifth Saturday when only four classes are scheduled), your teacher will inform you of the cancellation of those additional classes.
This is because your payment is calculated on a per-hour basis, and extra classes beyond the agreed plan are not included in your tuition.
Example: If your plan includes 4 classes per month on Saturdays, and the month happens to have 5 Saturdays, the 5th class will be cancelled.

Adjustments to Class Duration

At Al Tahoor Quran Institute, we prioritize delivering the best learning experience for our students, and this includes allowing our teachers the necessary time for preparation and assessment. To ensure optimal class quality, there may be slight adjustments to the scheduled duration of sessions. Sessions may last up to three minutes less than the scheduled time, as needed by the teacher. For instance, if a session is scheduled for 30 minutes, the interactive part of the class may last approximately 27 minutes. These adjustments enable our teachers to dedicate ample time to engage and support students effectively.

Upgrading/Downgrading Study Plan:

Yes, you can increase or decrease your study plan classes, but you must inform [email protected] by email or text via our official WhatsApp two days earlier at the end of the current month and before the next month starts, otherwise your current scheduled package of the month will be canceled without refunding.
Additionally, students can add extra hours to the current study plan at any time.

Payment Methods

For your convenience and security, we accept a wide range of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, EasyPaisa, JazzCash, and bank transfer. If you encounter any issues with any payment method, please get in touch with our support team, and we’ll assist you promptly.

Payment Policy

To ensure safety and ease, tuition fees are handled on a monthly basis. Our billing cycle runs from the 1st day to the last day of each calendar month.

Initial Payment: After completing your trial class, if you decide to continue, you will be invoiced for the remaining days of the current month (pro-rated). This pro-rated fee is due in advance to secure your enrollment for the remainder of that month.
Subsequent Monthly Payments: From the 1st day of the following month, the full monthly fee for your chosen study plan will be due in advance.
Payment Due Date: Payments are due on the 1st of each month. The last date for payment is the 5th of the month. In case of any payment issue, you must inform the administration immediately. If payment is not received by the 5th of the month, classes will be suspended until payment is completed.
Invoicing: You will receive an invoice for the upcoming month’s tuition. Prompt payment is appreciated, as our ability to support our teachers depends on timely payments.
Unused Classes from Previous Month: If you have remaining classes from a previous month due to a notified absence or teacher unavailability, these unused classes will be covered by makeup classes only, at the convenience of the teacher and as per academy policy. Please do not delay the new month’s payment to wait for those classes to be completed, as this will disrupt scheduling.

In the rare event that an invoice remains unpaid after the due date, your lessons may be temporarily suspended until the payment is received. However, once the payment is received, your lessons will promptly resume as per your scheduled plan.

Class Conduct and Punctuality

Time is the most valuable resource we have. Therefore, both students and teachers are expected to be online promptly at the scheduled time. Punctuality is essential, and delays will not be accepted from either side—except in cases of genuine emergencies.
We kindly request that you prioritize joining the class at least 2 minutes before the scheduled start time. To make the most of your learning experience, we recommend the following:

Pay close attention to the teacher: Focus on the lesson and actively engage in the class discussions.
Minimize Distractions: Create a focused learning area by removing any potential distractions from your surroundings.
Comfortable Seating: Sit in a comfortable and ergonomic position to maintain your concentration and physical well-being.
Stable Internet Connection: Ensure you have a reliable internet connection to prevent interruptions during the class.
Clear Audio: Use a good quality headset or earphones to ensure clear and crisp audio communication with your teacher.
Camera On: Keeping your camera turned on promotes active participation and enhances the interactive learning experience.
By following these guidelines, you can fully immerse yourself in the class and make the most out of your Quranic learning journey.

Teacher Punctuality and Conduct

Occasionally, a teacher may miss a class due to unforeseen circumstances such as a power outage or medical emergency.
If your teacher is late, please let them know you are online and waiting. The teacher will make up for any missed time or class.
If a teacher is frequently late or absent, please tell us quickly about this matter by emailing us at [email protected] or contacting our 24/7 live support on WhatsApp.
Absence & Makeup Policy
We understand that sometimes you may need to miss a class. Please review our absence policy:

Punctuality and Late Arrivals: Our teachers begin the class promptly at the designated time. If, for any reason, you are unable to join the class on time, the teacher will wait for the first 15 minutes. However, if you do not enter the classroom within this grace period, it will be considered an unexcused absence or a no-show, and no make-up class or refunds will be provided. In the event that a student’s late arrival causes the class to start late, the class will still conclude at the scheduled end time.
Notified Absence & Rescheduling: If a student cannot attend a class for any reason, they must inform the teacher or directly contact the administration at least 4 hours before the class starts. The student may then reschedule the class to another suitable day.

Note: A maximum of three rearranged classes per month is allowed, regardless of the study plan.
Rescheduling Limit: A maximum of 25% of your monthly hours can be rescheduled. This allows us to accommodate all learners effectively and maintain a balanced learning experience for everyone.
Makeup Class Finality: Once a make-up class is scheduled, it cannot be canceled or rescheduled. We kindly ask you to attend the make-up class as planned, as no further make-up classes or refunds will be provided if it is missed. Your understanding and cooperation in adhering to these guidelines are greatly appreciated.

Unnotified Absence: If a student misses a class without informing the teacher or administration at least 4 hours in advance, no makeup class will be provided, except in cases of sudden illness or a death in the family.
No Refunds for Missed Classes (without prior notice): Please note that we do not offer refunds for missed classes where prior notice was not given. However, if you provide prior notice to the administration as per the policy above, you are eligible for a makeup class.
Holiday Notification: If a student plans to take a holiday, they must notify both the teacher and the administration/Quality team by emailing [email protected] or using our official WhatsApp.
Short-Term Cancellations: Do not contact the support team for class cancellations that are less than one week in duration.

Extended Absences

If you find it necessary to cancel more than 25% of your monthly hours, we offer two options to accommodate your needs:

Option 1: Temporary Suspension – By choosing this option, you can temporarily suspend your enrollment. However, please be aware that there is a possibility of losing your current appointments if they have already been booked or your assigned teacher if his schedule is fully occupied. Rest assured, we are committed to ensuring the efficiency of your Quranic journey, and our platform is designed to connect you with elite Quran teachers.
Option 2: Maintain Enrollment – With this option, you can keep your current enrollment active, ensuring the continuity of your dedicated teacher and established schedule. This means your lessons will remain active, and you can resume your Quranic journey whenever you are ready. However, please note that we are unable to schedule additional hours beyond the 25% limit of your monthly hours. Any hours exceeding this limit cannot be scheduled or refunded.

If you have any further inquiries or require assistance in choosing the best option for your situation, our dedicated support team is here to guide you.

Teacher Absence and Assignment Changes

Teacher Absence: In the unlikely event that your assigned teacher is unable to attend a scheduled class, we understand the importance of immediate action. Please contact our customer support without delay, and we will promptly address the situation. Rest assured, if a teacher misses a class, we will schedule a make-up class at no additional cost to you. Your satisfaction and uninterrupted learning experience are our top priorities.
Teacher Assignment Changes: While we make every effort to ensure stability in teacher assignments, we acknowledge that as you progress through the course levels, a permanent teacher change may become necessary. Our goal is to ensure your continued progress and growth, and any teacher changes will be carefully managed to minimize disruption to your learning journey.
Substitutes: In the rare event of a teacher’s extended absence, we have a system in place to ensure uninterrupted progress. We will provide you with a qualified substitute teacher who possesses the same competence and expertise. He will seamlessly guide you through your Quranic journey, following the same plan and maintaining the same level of efficiency until your main teacher returns. However, please note that substitute teachers are not available for the Ijaazah Program, as it requires the dedicated guidance of your assigned teacher. We appreciate your understanding and cooperation in these rare circumstances.

Dress Code

Students should ensure that their outfit is modest and suitable for the Holy Quran classes.

Holidays

At Al Tahoor Quran Institute, our commitment is to provide an uninterrupted learning experience year-round. As an international platform, we do not observe official holidays, except for the Islamic holidays of Eid Al-Fitr and Eid Al-Adha. As a tuition-based school with a significant number of enrolled students, we adhere to industry standards by not offering make-up classes, credit, or refunds for tuition during these two holidays.

Continuity of Classes in Ramadan: At Al Tahoor Quran Institute, we understand the significance of Ramadan and the importance of maintaining consistent learning opportunities during this blessed month. We ensure that classes continue as scheduled, taking into consideration the timings of Iftar and Suhoor for both students and teachers. During Ramadan, there may be minor and temporary adjustments to the class timings for some students to accommodate the fasting schedule. However, rest assured that these adjustments are made in a simple and appropriate manner, ensuring that all students can continue their learning without disruption. Please note that these adjusted class timings will revert to their original schedule immediately after the Eid Al-Fitr holiday, allowing you to resume your regular class routine. We value your commitment to learning and strive to provide a seamless educational experience throughout the year, including during Ramadan. By accommodating the unique needs of this holy month, we ensure that your Quranic journey remains uninterrupted and meaningful.
Continuity of Classes on Other Holidays: At Al Tahoor Quran Institute, we prioritize providing uninterrupted learning opportunities, even during Western and non-Muslim holidays. We continue classes as scheduled on holidays such as New Year’s Day, Islamic New Year, Easter, Independence Day, Labor Day, Thanksgiving, and Christmas. We understand that you may have personal obligations during these times. If you require time off during Ramadan or Western and non-Muslim holidays, we kindly request that you adhere to our rescheduling and extended absences policy, as mentioned above. This policy allows for flexibility in rescheduling a certain number of lessons without incurring additional fees.

Refund & Payment Return Policy

Your satisfaction is important to us. A student may be eligible for a refund from Al Tahoor Quran Institute under the following circumstances:

Teacher Unavailability: If Al Tahoor Quran Institute is unable to provide an available teacher for the student.
Course Withdrawal Before Start: If the student formally withdraws from the course before the commencement of classes.
Acceptable Excuse for Discontinuation: If the student is unable to continue with the course due to an acceptable excuse, as determined and approved by Al Tahoor Quran Institute.
Services Fall Short of Expectations / Stopping Classes: If you are not satisfied, or if you wish to stop your classes at any time during the month, we will refund you 100% of the classes that have not been given. However, you must email [email protected] or text via our official WhatsApp two days earlier than the date of stopping.

For eligible refunds, we will begin processing your request at the first of each month.

Money-Back Guarantee

At Al Tahoor Quran Institute, we take pride in the quality of our courses and want our students to have confidence in their enrollment. That’s why we offer a 100% Money-Back Guarantee. If, within the first week of classes, you find that our courses do not meet your expectations, you may request a refund. However, it’s important to note that refunds will not be issued for classes taken after the first week. We are committed to your satisfaction and strive to provide a rewarding learning experience. Try our courses risk-free and embark on your Quranic journey with peace of mind.

Quality Assurance and Progress Reports

The quality of learning is continuously monitored through structured procedures. These include tracking attendance and discipline, conducting regular teacher training, gathering feedback from both students and teachers, and issuing monthly progress reports. To maintain our standards, supervisors may periodically observe classes to ensure the highest standards of quality. For the comfort and convenience of our female students, a dedicated female supervisor will be assigned.
Teachers are required to record the class times and write a brief summary report after each session.

Monthly Progress Reports

Students and parents will receive a Monthly Progress Report at the end of each month. These reports offer parents a clear overview of their child’s academic performance and development, allowing for timely support and intervention if needed.

Rating and Feedback

Our Quality department will email you after a few lessons to ask for your feedback. Please let them know if you have any concerns, enquiries or complaints. Your feedback helps us to improve our service. We highly appreciate it. We kindly request that you fill in a feedback form at the end of your first month with us and whenever you wish afterwards.

Complaints

Your satisfaction is of utmost importance to us, and we take any concerns or complaints seriously. If you are dissatisfied with any aspect of your course, please don’t hesitate to contact our dedicated Customer Support team at [email protected]. We value your feedback and will acknowledge your complaint within three business days. Rest assured that we will work diligently to find a resolution that meets your expectations.

Off-Platform Study

It is not allowed to study with your teacher outside of the Academy. All classes and interactions must occur within the Academy’s designated platforms.

Withdrawal from Academy

If the student decides to leave the Academy for any reason, they must inform the administration at least one month prior to their intended departure by emailing [email protected] or contacting our 24/7 live support on WhatsApp. This prior notification is essential to ensure a smooth transition and allow for proper administrative procedures.

Teacher-Student Relationship Policy

At Al Tahoor Quran Institute, we prioritize maintaining a professional and respectful learning environment. To uphold these standards, we require both students and teachers to adhere to the following guidelines:

Boundaries: The teacher-student relationship should be strictly professional, focusing solely on class-related topics. Personal information should never be shared with the teacher during or outside of class.
Prohibited Requests: Our teachers are explicitly prohibited from making requests for personal information, favors, or monetary gifts/loans from students. If such a request, including any financial appeals, occurs, we urge students to decline and promptly report it to our administration.
Exclusive Platform: For security and consistency, all classes must be conducted exclusively through Al Tahoor Quran Institute’s platform. Conducting classes outside our platform is strictly prohibited.
Liability policy: While we strive for excellence in our teaching team, it is important to understand that Al Tahoor Quran Institute cannot be held responsible for any consequences resulting from the neglect of these policies. Please be aware that while we take utmost care in selecting and training our teachers and clearly defining terms and conditions for both teachers and students, Al Tahoor Quran Institute cannot be held responsible for individual actions or comments from either party. However, we strongly encourage both students and teachers to provide feedback and report any concerns to our management. Your valuable input helps us maintain the highest standards and continually enhance our services.
Reporting Procedure: Any complaints concerning improper conduct in the teacher-student relationship should be immediately reported to [email protected]. Rest assured, we take such matters seriously and will take necessary action to address any concerns.

By adhering to these guidelines, we ensure a safe and conducive learning environment for all. We value your trust in Al Tahoor Quran Institute and strive to provide an enriching and secure educational experience.

Expressing Gratitude

We deeply appreciate your desire to show gratitude to our dedicated teachers. However, to ensure smooth logistics and proper administration, we can currently only accept financial gifts from students to their teachers through the platform and not through direct transactions. Once received, our Finance Officer will promptly ensure that the gift reaches your designated teacher, conveying your appreciation. Please note that we are unable to accept and forward physical gifts at this time. We apologize for any inconvenience this may cause. Rest assured, your thoughtful gesture will be conveyed to your teacher, and we encourage you to express your gratitude through messages, testimonials, or positive feedback on the platform. Your support and appreciation mean a lot to our teachers, who work diligently to provide you with a remarkable learning experience.

Section 1 – Online Service Terms & Unauthorized Use of Content

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
All rights reserved. The educational materials and content provided by Al Tahoor Quran Institute are exclusively intended for the use of enrolled students. Any unauthorized copying, publishing, distribution, or alteration of this content in any form is strictly prohibited without written authorization from Al Tahoor Quran Institute. We maintain the right to discontinue services and take appropriate legal action against individuals found to be using or misusing our content without permission. No part of the content (including downloaded files or course materials) may be reproduced, sold, stored in any retrieval system, or transmitted in any form or by any means, electronic, or otherwise, without written permission of Al Tahoor Quran Institute.

Section 2 – General Conditions & Access to Al Tahoor Quran Institute

It is the sole discretion of Al Tahoor Quran Institute to restrict, amend or prohibit the use of the service, temporarily or permanently, for the registered learners or tutors without any notice or explanation. If you are given or provided with any information by the service such as password, user details, security information, transaction details, you must treat such information as private and confidential, and you are not allowed to reveal to any third party under any circumstances. Failure to comply with this provision will result in your account being disabled by the Service for an indefinite period of time. To gain access to the Service, arrange the necessary resources on your own. Anyone using your internet to gain access to the Service is also bounded by the terms and conditions of Al Tahoor Quran Institute. We may record any calls made to us for quality assurance purposes. Call-records and information communicated through calls will not be revealed to any third party unless specified by legal obligations or under any other special circumstances.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the Service and Prices

Prices for our services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Services Offered

Our services are available exclusively online. These services may have limited quantities.
We have made every effort to display as accurately as possible the content of our services.
We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. All descriptions of services or service pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any service at any time. Any offer for any service made on this site is void where prohibited.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any registration you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per registration. These restrictions may include registrations placed by or under the same customer account, the same payment method, and/or registrations that use the same billing address. In the event that we make a change to or cancel a registration, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the registration was made. We reserve the right to limit or prohibit registrations that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our institute. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 – Third-Party Links

Certain content and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party services should be directed to the third-party.

Section 9 – User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 – Personal Information & Privacy

Your submission of personal information through the institute’s channels is governed by our Privacy Policy. To view our Privacy Policy, please refer to the dedicated section on our website.
At Al Tahoor Quran Institute, we place the utmost importance on the privacy and security of our students’ personal information. We want to assure you that we never share or sell any student information to third parties. Your privacy is our priority. Furthermore, we are dedicated to maintaining the highest standards of data protection.
Your personal information will not be shared with third parties without your explicit consent. Class recordings, if made, are solely for quality assurance and internal training purposes and will not be distributed externally. All personal information is considered as secret information that no one has the right to know, copy nor use it in any way. Emails offered by the academy to teachers and students are the formal and only correspondence channel.
We use the information collected solely for communication purposes with our students. This includes sending notifications, invitations, newsletters, updates, special offers, and gifts. Rest assured, your data is handled responsibly, and we are committed to providing you with a secure and confidential learning experience.
Additionally, we do not retain any bank data, and all payment transactions are securely processed through global payment gateways. This ensures the highest levels of security, confidentiality, and peace of mind for our students.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel registrations if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your registration).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 – Prohibited Uses & Conduct

Under NO circumstances must anyone use our service for any illegal purposes. DO NOT use our Services:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Information Standard (See Section 12.1).
To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
To reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these Terms.
To access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.
To solicit others to perform or participate in any unlawful acts.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
To submit false or misleading information.
To collect or track the personal information of others.
To spam, phish, pharm, pretext, spider, crawl, or scrape.
For any obscene or immoral purpose.
To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 12.1 – Information Standard

Information provided to Al Tahoor Quran Institute or any other service associated with it by a user must follow a prescribed standard;
The Information Must:

Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in Pakistan and in any country from which they are posted.

The Information Must Not:

Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory, or promotes sexually explicit material or violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

Section 12.2 – Disciplinary Action

We may take disciplinary action, we deem appropriate, in case of any breach of prescribed standard provided in Section 12.1 above. A breach may result in following actions being taken:

Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issuance of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
The responses described in these Terms are not limited, and we may take any other action.

Section 13 – Disclaimer of Warranties; Limitation of Liability & Our Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Al Tahoor Quran Institute, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any services procured using the service, or for any other claim related in any way to your use of the service or any content (or service) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
The material displayed on our Site is provided “as is” and without any guarantees, conditions or warranties as to its accuracy, to the extent permitted by law, we and all other members of our Group of Companies and our affiliates (“Our Group”) hereby expressly exclude and disclaim:

All conditions, representations, or warranties of any kind, either express or implied, including warranties of merchantability or fitness for a particular purpose and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time, and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Section 14 – Indemnification

You agree to indemnify, defend and hold harmless Al Tahoor Quran Institute and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 – Termination of Services

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, Al Tahoor Quran Institute reserves the right to terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 – Governing Law & Jurisdiction

The Pakistan courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Pakistan.

Section 19 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 – Student Responsibility

Our academy is committed to providing high-quality services, but the effectiveness and results of our programs depend significantly on the student’s individual effort, dedication, and consistent participation.

Section 21 – Terms & Conditions For Students

User who enrol in a course/class is referred to as student.
Students are required to book lessons in advance. Lessons booked on the same day without checking for tutor’s availability will not be prioritized.
You must book and pay for all your lessons on a monthly basis.
If you miss any lesson, we will not be able to refund for unnotified absences or missed makeup classes. Please refer to our Absence & Makeup Policy and Refund & Payment Return Policy for full details.
Students and Tutors will follow the New York Time Zone (EST/EDT) for all lesson time table.
You will be notified before your lessons if there are any changes in lesson schedule.
If the students are not satisfied with the teaching they can claim for a refund. The claim will be subjected to an investigation as per our Refund & Payment Return Policy and Money-Back Guarantee.
For the convenience of our students, they can select the time and day of their classes.
In case of any technical issues or failure by the Al Tahoor Quran Institute, the class will not be charged and will be rescheduled.
Price mentioned for each course is fixed and inclusive of all taxes. Concessions or other waivers are not available unless granted by authorized management at Al Tahoor Quran Institute.
All prices are subject to change without prior notice to the User. You are requested check our website regularly for any updates on the prices.
Students cannot ask for personal information of a tutor. If a student bypasses our website to get private lessons from a tutor, Al Tahoor Quran Institute will take necessary action against the student or both parties i.e. student and tutor. Penalty will be charged to the student’s/teacher’s account, and the user will not be allowed to register for any class on our website.
Students are not allowed to abuse, cheat, deceive, harass or misbehave with the tutor in anyway. It can result in lesson being cancelled and can lead to a permanent ban on the student without any refund for the lesson.

Section 22 – Terms & Conditions For Tutors

Only qualified tutors with proper credentials can be registered on our website.
If forged or fake documents are provided by the tutor to us, it will result in a permanent ban on the tutor, and Al Tahoor Quran Institute can further proceed to take legal action against the tutor.
Tutors are not allowed to abuse, cheat, deceive, harass or misbehave with the students in anyway. It can result in cancellation of their account without any refund or payment to the tutor.
Tutors will only be paid after they complete their lesson, when their payment history reflects the amount to be paid.
Tutors are not allowed to ask for any personal information of the students. If a tutor bypasses our website to give private lessons to a student, Al Tahoor Quran Institute will take necessary action against the tutor or both parties i.e. student and tutor. Penalty will be charged to the student’s/tutor’s account, and the tutor will not be allowed to give any class on our website.
The tutor account will have a payment history which represents the total credit of the tutor. The tutor can ask for payment from us if there is any outstanding credit in his/her account. However, the payment will be subject to approval by the authorized management at Al Tahoor Quran Institute.
The amount given to the tutor per lesson is subject to change prior to any notice to the tutor.
Tutors are requested to contact us if they have any questions about the amount they will be getting for a particular class.
We will not be responsible if the payment information provided by the tutor is incorrect and he/she is unable to receive the payment. Ensure that you provide us with the correct information of the bank or any other way you wish to receive your credit.
Al Tahoor Quran Institute reserves the right to cancel/hold the membership/account of a tutor anytime, without any notice to the tutor or any third party.

Section 23 – Cancellation Policy

If a lesson is cancelled by the student without any payment, the lesson will be dropped and cannot be resumed. The student has to register for the lesson again.
If a class is refused by the student for which he/she has already paid, there will be no refund for that specific class. However, the class can be rescheduled as per our Absence & Makeup Policy.
If a tutor cancels a class for whatsoever reason for which an amount has already been paid by the student, the learner will be allocated a new tutor for the same course or if the student agrees, he/she can request for the same tutor and a reschedule of the same course for a later time. The student can also ask for a refund (subject to approval by authorized management at Al Tahoor Quran Institute and adherence to our Refund & Payment Return Policy).
Al Tahoor Quran Institute reserves the right to cancel any class which is in violation of the terms and conditions of Al Tahoor Quran Institute without any explanation or notice to the user or any third-party.

Section 24 – Reliance On Information Posted

Information and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by anyone who may be informed of any of its contents.

Section 25 – Uploading Material To Our Website

Any material you upload to our Site will be considered non-confidential and non-proprietary, and unless otherwise agreed in writing between us, we have the right to use, copy, distribute and disclose to third parties any such material in whole or in part for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy. You waive any moral rights in respect of any material you upload to our Site.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Site. We have the right to remove any material or posting you make on our Site if, in our sole opinion, such material does not comply with the Information Standards (See Section 12.1)

Section 26 – Linking To And From Our Website

You must not establish a link from any website to any page in our Site or frame our Site on any other site. Unless otherwise authorized in writing by us, you may not suggest any form of association, approval or endorsement of any website on our part.
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Section 27 – Contact Information & General Concerns

In case you have any concerns about the terms and conditions listed, please don’t hesitate to reach out to us. The Service is maintained and operated by Al Tahoor Quran Institute. Questions about the Terms of Service should be sent to us at [email protected].